Cancellation Policy for Explore Hawaii Tours and Activities

At Explore Hawaii Tours and Activities, we strive to offer flexible booking options to enhance your experience with us. Below is our cancellation policy for our private tours and third-party bookings:

Private Tours Cancellation Policy:
Full Refund: Cancellations made at least 48 hours before the tour time are eligible for a full refund.
Partial Refund: Cancellations made less than 48 hours before the tour time will receive a 50% refund.
No Refund: No refunds will be issued for no-shows unless there is a verifiable medical condition, supported by a doctor’s note.

Third-Party Tours Cancellation Policy:
Policies for tours booked through our third-party partners may vary, but most of our partners offer a full refund for cancellations made at least 48 hours before the activity time.

Cancellations Due to Weather or Operational Issues:
If a tour or activity is canceled by us or our third-party providers due to weather conditions or operational issues, customers will receive a full refund or the option to reschedule.

How to Cancel:
To cancel your booking, please contact us via email at [contact@explorehawaiitours.com](mailto:contact@explorehawaiitours.com) or call us at 1-888-585-9151. You can also make cancellations directly through our website. We are here to assist you and ensure your experience is as smooth as possible.