Privacy And Cookies

Your privacy is critically important to us. At Vohana LLC, DBA Explore Hawaii Tours and Activities (“Explore Hawaii”), we deeply value your trust and are dedicated to protecting and safeguarding any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as your rights concerning such information. We may update this document from time to time, and we encourage you to review it regularly.

Scope of this Privacy Policy

This policy applies to all personal information collected through our websites, mobile applications, partner platforms, and social media channels.

1. Information We Collect

When you make a reservation with Explore Hawaii, we may collect the following information:
– Personal details: Name, address, telephone number, email address, payment details, and the names of any guests traveling with you.
– Account information: If you create an account, we collect your account details, including preferences for bookings, past reservations, and saved personal settings.
– Device and browser data: When you visit our website or mobile apps, we collect data such as your IP address, browser type, operating system, application version, language settings, and pages visited. For mobile users, we may collect device-specific information, including device settings and geolocation details.
– Social media data: If you interact with us through social media or log in using social media credentials, we may collect basic profile information and other relevant data.

2. How We Use Your Personal Information

We use your personal information for the following purposes:
– Reservations: To process and manage your bookings and reservations, including forwarding details to the service providers you book through us (e.g., hotels, tours, car rentals).
– Customer service: To provide customer support, respond to inquiries, and ensure a seamless booking experience.
– Account management: To maintain your user account, allowing you to manage bookings, access special offers, and view past reservations.
– Marketing: With your consent, we may use your information to send personalized offers, newsletters, or promotions based on your preferences and travel history. You can opt out at any time.
– Guest reviews: After your stay or service, we may invite you to submit a review to help inform other travelers.
– Improving services: We use aggregated and anonymized data to improve our website functionality, services, and user experience.
– Fraud prevention: We may use your information to detect and prevent fraud or other illegal activities.

3. How We Share Your Information

We share your information only as necessary:
– With service providers: To facilitate your booking, we share relevant details with service providers (e.g., hotels, tour operators) so they can fulfill your reservation.
– With third-party vendors: We use third-party service providers for payment processing, analytics, marketing, and customer communication. These providers are bound by strict confidentiality agreements.
– With legal authorities: In compliance with applicable laws and regulations, we may share information with law enforcement or other government authorities.
– With business partners: We may collaborate with trusted partners for marketing, advertising, and distribution purposes. These partners may display targeted advertisements or offers based on your travel preferences.

4. Use of Cookies and Similar Technologies

Cookies and other tracking technologies help us improve your experience on our websites and apps:
– Technical cookies: Necessary for the functioning of our website and services.
– Functional cookies: Used to remember your preferences and enhance your user experience.
– Analytics cookies: Provide insights into user behavior to optimize our services.
– Commercial cookies: Used to display relevant ads on third-party platforms, including retargeting based on your browsing history.

You can control the use of cookies via your browser settings, though disabling them may impact some features of our website.

5. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Only authorized personnel have access to personal information, and we employ encryption and other security measures to safeguard sensitive data, including payment information.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. For example, credit card details are stored securely for up to 10 days post-booking, after which they are either permanently deleted or anonymized for fraud prevention.

7. Your Rights

You have the right to:
– Access and review the personal information we hold about you.
– Correct inaccurate personal data.
– Request the deletion of your personal data, subject to certain legal and business record-keeping requirements.
– Opt-out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly.

For any requests or concerns related to your personal data, please contact us at Contact@explorehawaiitours.com

8. Use of Social Media

We engage with customers through social media platforms to enhance services and promotions. When you interact with Explore Hawaii through social media (e.g., liking, sharing, logging in), your data may be shared with the respective platform provider and used according to their privacy policy.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal obligations, or services. The most recent version will always be available on our website, and material changes will be communicated to you.

10. Contact Information

If you have any questions or concerns regarding this privacy policy or your personal data, please contact us at:
Email: contact@explorehawaiitours.com
Address: 1777 Ala Moana Blvd, Honolulu HI, 96815
Phone: 1-888-585-9151

Last updated: 10/01/2024