Effective Date: 9/18/2024
Vohana LLC, DBA Explore Hawaii Tours and Activities (“Company”, “we”, “our”, “us”) operates the website [https://explorehawaiitours.com](https://explorehawaiitours.com) (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Site and services.
We collect information that you provide directly to us when you use our Site, book tours, or engage with our services. We also automatically collect certain information about your usage of our Site.
When you book a tour or create an account with us, we may collect personal information, including but not limited to:
– Name
– Email address
– Phone number
– Billing information (credit card details, billing address)
– Travel preferences and booking history
We may also collect non-personal information through your interaction with our Site. This includes:
– Browser type and version
– IP address
– Pages you view and actions you take on our Site
– Device information (type of device, operating system)
– Cookies and similar tracking technologies
We use the information we collect for the following purposes:
– To Process Bookings: We use your personal information to confirm and process your reservations, communicate booking details, and provide you with customer support.
– To Improve Our Services: Your feedback and behavior on the Site help us improve user experience, develop new features, and enhance the overall performance of our services.
– To Send Marketing Communications: With your consent, we may send you promotional emails, newsletters, and offers related to our tours and services. You can opt out of these communications at any time.
– For Legal and Security Purposes: We may use your information to comply with legal obligations, enforce our Terms and Conditions, prevent fraud, and protect the security of our Site and users.
We do not sell or rent your personal information to third parties. We may share your information in the following ways:
– Third-Party Service Providers: We may share your personal information with third-party providers who assist in processing your bookings (e.g., tour operators, payment processors).
– Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other governmental request.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes.
Our Site uses cookies and similar technologies to improve your browsing experience and gather usage data. Cookies are small text files stored on your device that allow us to recognize you and tailor your experience.
– Essential Cookies: These cookies are necessary for the basic functionality of the Site (e.g., managing user sessions, processing payments).
– Analytical Cookies: We use these cookies to track how users interact with our Site, helping us improve usability and content.
– Marketing Cookies: These cookies help us display relevant ads to you on third-party websites and track the performance of our marketing campaigns.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site and your experience.
We take appropriate technical and organizational measures to safeguard your personal information. However, no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of your information.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. After that, we will securely delete or anonymize your information.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
– Access: You have the right to request access to the personal information we hold about you.
– Correction: You have the right to request corrections or updates to your personal information.
– Deletion: You may request the deletion of your personal information in certain circumstances.
– Objection to Processing: You can object to the processing of your personal information for direct marketing purposes.
– Data Portability: You may have the right to request a copy of your personal data in a portable format.
To exercise any of these rights, please contact us at [contact@explorehawaiitours.com](mailto:contact@explorehawaiitours.com).
If you are located outside of the United States, please note that your personal information may be transferred to and processed in the United States. By using our Site, you consent to the transfer of your personal information to the U.S., which may have different data protection laws than your country of residence.
Our Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will delete that information as soon as possible.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Vohana LLC, DBA Explore Hawaii Tours and Activities
Website: [https://explorehawaiitours.com](https://explorehawaiitours.com)
Email: [contact@explorehawaiitours.com](mailto:contact@explorehawaiitours.com)
Phone: 1-(808) 289-9400
